The purpose of the Student Grievance Policy is to provide equitable and orderly processes to resolve grievances by students against any employee of the Shoolini University. However, this policy doesn’t cover student discipline or academic matters like exams or class attendance.

Definitions

A grievance refers to a formal disagreement between a student and a school employee regarding the interpretation or application of non-academic policies, provision of services, or actions by faculty or staff that affect the student. The Dean of Students Welfare (DSW) and/or the respective Dean of Faculty will handle grievances and provide necessary assistance to students.

Statements

A grievance is not the same as appealing an academic decision. It’s about service issues, not grades.Students may lodge a grievance regarding services or non-academic decisions made by the Aviation office or individuals, excluding matters related to grades. This policy applies to things not covered by other rules set by regulators or Compass Aviation.

Informal Resolution

Formal Grievance

If the student is unsatisfied with the response, the student may make a formal, written grievance to the relevant administrator. The student must submit any formal grievance within 20 working days after the service or decision is rendered. The student must state the nature of the grievance and the remedy s/he is seeking and describe any previous attempts to resolve the issue grievance. The administrator reviews the situation and should provide a written response, including appeal information within 15 days of receiving the complaint, copying the primary mentor/academic advisor.  Filing Online Complaints(24 x 7 x 365) Contact No: +9779802958555 | E-mail compasscompass938@gmail.com

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