This course will teach you how to control and supervise an airline station in a self-handled or outsourced environment.

Course Duration: 6-7 months

You will learn

Upon completing this course you will have the skills to:

Control and supervise an airline station in a self-handled or outsourced environment
Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Implement a Safety and Security Station Management System according to industry standards and recommended practices
Motivate staff and effectively monitor their performance
Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
Content

The importance of Operational and Occupational Health and Safety training
Managing risk and the components of Emergency Response Plans (ERPs)
The use of SGHA contracts and Service Level Agreements
Operational standards in the IATA Airport Handling Manual (AHM)
The latest trends in passenger/baggage handling and catering

Who should attend?

This course is recommended for:

Airlines, ground handling and other service providers
Airport authorities
Ground operations professionals at a supervisory level

Awarded

 An IATA Certificate is awarded to participants successfully passing the final exam.

Our ground operations training program goes beyond the basics to provide participants with in-depth knowledge of managing and supervising airline stations. Through specialized courses, students learn to handle various operational challenges, implement safety protocols, and optimize service quality while minimizing costs. With a comprehensive curriculum covering risk management, emergency response planning, and industry-standard procedures, our training prepares professionals for supervisory roles in the aviation industry.